Compliance Feedback Form

Hello! The aim of this feedback form is to hep me identify any areas that need improving in the Compliance team, so that the compliance officers can better support you! The more detail the better, however you're welcome to only answer the mandatory questions.

Consultant name *

Date of completion *

Which team/s are you in? *

Temp - QLD/ VICTemp - NSWContractsRemote

Which compliance officer/s supports you? *

KathleenDebieJahsmineAtheenaRichCaseyMikeZaira

Do you believe your compliance officer/s are effective communicators with regards to providing you with updates, asking for information and responding to your emails/ messages in a timely manner? *

YesSometimes, but not consistentlyNo

Do you believe your compliance officer/s have a strong sense of urgency to clear candidates? *

YesSometimes, but not consistentlyNo

Do you believe your compliance officer/s show initiative in regards to reaching out to candidates? *

YesSometimes, but not consistentlyNo

Do you feel confident that your candidates are being contacted on a regular basis? *

YesNo

If you selected 'No' or 'Sometimes' to any of the above questions, please provide details.

Do you feel confident that your candidates are experiencing a positive onboarding experience? *

YesNoSometimes, but not always

If 'No', what are your concerns? Examples are encouraged.

Have you received any complaints in the past about a compliance officer and if so, were these raised and managed effectively so errors did not occur again? *

YesNo

Please select areas that I could help your compliance officer/s improve on: *

Internal communication (response times/ updates)Communication with candidatesInitiative and sense of urgencyCompliance knowledge (e.g., Deputy, client documentation)Following processes correctlySubmitting documents to you on time (to forward to client)

If you ticked one or more of the above categories, please provide details.

Is there any positive or constructive feedback you could give to your compliance officers, individually or as a team?

Is there any feedback you wish to give me (Compliance Manager) that would help me to improve the teams performance? E.g., upskilling in certain areas, ideas on process improvements etc.

Thank you very much for completing this form!

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